Terms and Conditions


Payment is made online using PayPal.


If you wish to cancel an item pleas contact us ASAP as all orders are normally packaged and dispatched on receipt of payment. As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the items normal postage charge. This only applies if the order is cancelled prior to dispatch.


Returns will only be accepted if:
1. We have made a mistake with your order.
2. Products prove to be faulty.
3. Products are not as described online.
4. Products have not been used.
5. Products are returned in there original packaging.

Please contact us by email within 7 days of receiving your order detailing the issue sulstonskitchen@gmail.com We will respond within 48 hours. A Full Refund will only be issued if the items ordered are out of stock or discontinued or there is a manufacturing defect. We hold the right to give a refund only at our discretion if a shipment is lost unless you have provided the wrong address or delivery instructions. Any other damaged or faulty goods will need to be returned and inspected before we can issue a refund, where possible we will replace the item like for like. We charge a 5% return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, or deposit at the bank or to re-issue a refund cheque.

The contract between us

When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete. We will confirm receipt of your order by sending you an email summarising the details of your order ( ‘Order Confirmation E-mail’ ); this is the point at which we accept your order and the contract is formed.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.


When you place an order, we collect certain personal and transactional information (e.g. name, address, email address) to fulfill our obligations to you under the Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing. Our privacy policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.sulstonskitchen.com. This also relates to sites you access or are re-directed to from www.sulstonskitchen.com.

Customer support and enquiries: Sulston’s Kitchen LTD